Ratings & Reviews

Overall Rating

4(364 reviews)98.4% of customers recommend this property

Rating Per Category

Parking
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Maintenance
Staff

Resident Reviews

Since Haven on the Lake has...Review From Modern Messagesubmitted by Raymond O. - |Recommended: YesSince Haven on the Lake has taken over there have been nothing but good improvements. The maintenance department and office personnel are always willing to help you with anything and answer your questions. Great community and place to live.
It's getting better. It's n...Review From Modern Messagesubmitted by Aryonna J. - |Recommended: YesIt's getting better. It's no doubt been an up and down experience. I don't like how my rent went up so much and my unit needs things updated
So far, so goodsubmitted by Brigita M. - |Recommended: YesOverall, I'm very happy here. The complex is in a fantastic location, being 10-15 min walking distance from Creve Coeur Lake Park, and the tree-filled scenery is beautiful and peaceful. The apartment I'm in is an awesome amount of space, and I never imagined I'd be able to afford a deck this huge. Maintenance is prompt, as in they show up the day after I put in an issue the night before and always leave a note describing what has been done or what will be done soon. One guy even brought in a package that was left on my doorstep, which was very kind. The staff has always been friendly and helpful too, and, especially on move-in, they're great about checking everything before leaving you to settle in. There are a few things I wish were different, as in being able to have a washer dryer in the apartment would be ideal, the ceiling of my apartment is very thin - to the point where I can hear my upstairs neighbors gaming and pieces of their commentary pretty clearly sometimes - so more insulation would have been amazing, and, though some parts of the lake are nice, it often has trash in it and looks sludgy. In any case, these aren't hard to live with by any means, and I'm glad that I have the chance to live here.
response from property -Thank you for your review. Please let us know if there is anything we may do to better meet your housing needs.
Everything is good so far a...Review From Modern Messagesubmitted by Mohamed A. - |Recommended: YesEverything is good so far and maintenance requests get done on a timely manner. Having a balcony by the lake is awesome especially when we bbq and enjoy the nice view.
Great affordable housing in a relatively nice area, great staff as wellsubmitted by Damien H. - |Recommended: YesYou will enjoy the surrounding people just as much as the housing
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.
Great location, minor updat...Review From Modern Messagesubmitted by Margaret S. - |Recommended: YesGreat location, minor updates needed, and friendly staff. Online payment portal is convenient. Great community activities also and beautiful scenery.
Where else will you find to...Review From Modern Messagesubmitted by Muhammad S. - |Recommended: YesWhere else will you find townehomes this size, with a great school district, easy access to Creve Couer Lake Westport Plaza Nowhere else in St Louis
My son lives there. I pay t...Review From Modern Messagesubmitted by Sarah D. - |Recommended: NoMy son lives there. I pay the rent. Set up everything on line for the auto deduction and your home office has messed something up on on your end. He brought it to your attention that the rent did not withdraw from the account. Your office showed it as payed but it was not because the money was still in the account. Then you tried to charge us late fees. He was the one that came to your office to show you all that it was not deducted from the account. He has spent so much time on something that is an error in your end. He had an appointment with some main manager the other day to try to help clear this up once and for all. He was there ahead of the appointed time. She canceled said to set up a phone appointment. He was so upset. He has gone above and beyond to get this resolved. Some woman implied he that he would need to bring a check in every month. That is not what we were told when we signed the lease. We were told to set up for auto deduction and that is exactly what we did. We have checked with our bank 4 times and there is no problem there. He has checked 4 time that the info online is correct and it is. We never had any problems with his last apartment automatically deducting the rent. After his last time at the office and the manager canceled on him that was it for me. This is a problem on your end and an error in how you set up his account. I told him not to waste anymore of his time. He goes to college, works a job and interns as a coach. His time is just as valuable as the managers. We really like the actual apartment and Carter in the office. Carter has been so helpful in this doing what he can but he is limited and I understand that. I am hoping that you can get this straightened out with the info that me son has provided you with as he was the one along with Carter that figured out the problem. Something that you all should have done.
Since the complex has been ...Review From Modern Messagesubmitted by Monica M. - |Recommended: YesSince the complex has been under new management, there has been a lot of awesome updates. Although they've been great, i'll be glad when it's over
I have been in the communit...Review From Modern Messagesubmitted by Poornima P. - |Recommended: YesI have been in the community for more than 18 months and i continue to be and it is the place where we can live safe and secure. I love to be here in the Haven on the Lake. Thanks for keeping the community safe and secure
Well it is a great experien...Review From Modern Messagesubmitted by Rama L. - |Recommended: Yeswell it is a great experience living here.i love the gym,swimming pool are awesome .we enjoy pool parties.the neighbours are soo good .it is a nice experience
Living here has had its ups...Review From Modern Messagesubmitted by Tierra G. - |Recommended: YesLiving here has had its ups and downs. The company that is running it now seems to be a better company than the last as we are finally getting some much needed maintenance issues fixed. Our townhouse needs a lot of work and we were here before upgrades so our kitchen is falling apart
All of the staff have been ...Review From Modern Messagesubmitted by David M. - |Recommended: YesAll of the staff have been very professional and helpful. Von, Carter, Nile, Carmen and the maintenance staff have provided excellent customer service
This place really feels lik...Review From Modern Messagesubmitted by Praveen P. - |Recommended: YesThis place really feels like home. The apartment is very nice The 2 bedroom is the perfect size for us. I love the large size of the master bedroom and the fact that we have two bathrooms. I love my little balcony we have a nice backyard. The area is safe. Pool, tennis courts, and sand vball are a bonus. We use the gym from time to time, but it is a little sad and small. Not a whole lot of machines or free weights or space. We tend to go late at night to avoid other people since it gets crowded easily. We have had a few issues come up and generally they help promptly. The staff seem like genuine people that want to help.
It is a nice apartment. The...Review From Modern Messagesubmitted by Heather W. - |Recommended: YesIt is a nice apartment. The transiting yo get in the apartment was bad but the apartment is great. I had to go back and forth with the leasing office for months but they got things together I was satisfied