Ratings & Reviews

Overall Rating

4(429 reviews)98.8% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

Review From Modern Messagesubmitted by Damien H. - |Recommended: YesI have had a great experien... — I have had a great experience living in the wonderful apartment complex the people and staff are amazing. Without a doubt would recommend to my friends and family for a place to live
response from property -Thank you for your review and recommendation. We hope that we continue to meet your expectations.
Review From Modern Messagesubmitted by Margaret M. - |Recommended: YesOverall the experience was ... — Overall the experience was great. There were a few issues with communication early in the application process but once that was settled there were no other issues. The apartment is quant.
response from property -Thank you for your review. Please let us know if there is anything else we can do to provide you with an exceptional community experience.
Review From Modern Messagesubmitted by Brandon B. - |Recommended: YesI love my new place. The ap... — I love my new place. The application process was very simple and user friendly. I did everything online and the leasing agents are very prompt and responsive.
response from property -Thank you for taking the time to share this feedback with us. We are happy to be of service.
Review From Modern Messagesubmitted by Shynelle C. - |Recommended: YesThe area is quit and the re... — The area is quit and the residents are friendly. I like the fact that is a play area for my kids. The swimming pool was very nice. Can't wait until they open up the new club house, from the puctures it looks like its going to be a nice place for the residents to visit.
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.
Review From Modern Messagesubmitted by Sarah J. - |Recommended: YesIt's looking better and bet... — It's looking better and better. I love the new updates and community involvement. Covered parking availablilty is my only issue at the moment. 2 swimming pools, a lake , beautiful nature and views, amazing entertainment decks.. this place has it all.
response from property -Thank you for your review. We hope you continue to value our community improvement projects.
Review From Modern Messagesubmitted by Raymond O. - |Recommended: YesSince Haven on the Lake has... — Since Haven on the Lake has taken over there have been nothing but good improvements. The maintenance department and office personnel are always willing to help you with anything and answer your questions. Great community and place to live.
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.
Review From Modern Messagesubmitted by Aryonna J. - |Recommended: YesIt's getting better. It's n... — It's getting better. It's no doubt been an up and down experience. I don't like how my rent went up so much and my unit needs things updated
response from property -Thank you for taking the time to share this feedback with us. Please let us know if you have any items in need of attention and we will be happy to assist you.
submitted by Brigita M. - |Recommended: YesSo far, so good — Overall, I'm very happy here. The complex is in a fantastic location, being 10-15 min walking distance from Creve Coeur Lake Park, and the tree-filled scenery is beautiful and peaceful. The apartment I'm in is an awesome amount of space, and I never imagined I'd be able to afford a deck this huge. Maintenance is prompt, as in they show up the day after I put in an issue the night before and always leave a note describing what has been done or what will be done soon. One guy even brought in a package that was left on my doorstep, which was very kind. The staff has always been friendly and helpful too, and, especially on move-in, they're great about checking everything before leaving you to settle in. There are a few things I wish were different, as in being able to have a washer dryer in the apartment would be ideal, the ceiling of my apartment is very thin - to the point where I can hear my upstairs neighbors gaming and pieces of their commentary pretty clearly sometimes - so more insulation would have been amazing, and, though some parts of the lake are nice, it often has trash in it and looks sludgy. In any case, these aren't hard to live with by any means, and I'm glad that I have the chance to live here.
response from property -Thank you for your review. Please let us know if there is anything we may do to better meet your housing needs.
Review From Modern Messagesubmitted by Mohamed A. - |Recommended: YesEverything is good so far a... — Everything is good so far and maintenance requests get done on a timely manner. Having a balcony by the lake is awesome especially when we bbq and enjoy the nice view.
response from property -Thank you for taking the time to share this feedback with us.
submitted by Damien H. - |Recommended: YesGreat affordable housing in a relatively nice area, great staff as well — You will enjoy the surrounding people just as much as the housing
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.
Review From Modern Messagesubmitted by Margaret S. - |Recommended: YesGreat location, minor updat... — Great location, minor updates needed, and friendly staff. Online payment portal is convenient. Great community activities also and beautiful scenery.
response from property -Thank you for the feedback. We strive to provide excellent service here at Haven on the Lake Apartment Homes.
Review From Modern Messagesubmitted by Muhammad S. - |Recommended: YesWhere else will you find to... — Where else will you find townehomes this size, with a great school district, easy access to Creve Couer Lake Westport Plaza Nowhere else in St Louis
response from property -Thank you for your review. We hope you continue to value your living experience with us.
Review From Modern Messagesubmitted by Sarah D. - |Recommended: NoMy son lives there. I pay t... — My son lives there. I pay the rent. Set up everything on line for the auto deduction and your home office has messed something up on on your end. He brought it to your attention that the rent did not withdraw from the account. Your office showed it as payed but it was not because the money was still in the account. Then you tried to charge us late fees. He was the one that came to your office to show you all that it was not deducted from the account. He has spent so much time on something that is an error in your end. He had an appointment with some main manager the other day to try to help clear this up once and for all. He was there ahead of the appointed time. She canceled said to set up a phone appointment. He was so upset. He has gone above and beyond to get this resolved. Some woman implied he that he would need to bring a check in every month. That is not what we were told when we signed the lease. We were told to set up for auto deduction and that is exactly what we did. We have checked with our bank 4 times and there is no problem there. He has checked 4 time that the info online is correct and it is. We never had any problems with his last apartment automatically deducting the rent. After his last time at the office and the manager canceled on him that was it for me. This is a problem on your end and an error in how you set up his account. I told him not to waste anymore of his time. He goes to college, works a job and interns as a coach. His time is just as valuable as the managers. We really like the actual apartment and Carter in the office. Carter has been so helpful in this doing what he can but he is limited and I understand that. I am hoping that you can get this straightened out with the info that me son has provided you with as he was the one along with Carter that figured out the problem. Something that you all should have done.
Review From Modern Messagesubmitted by Monica M. - |Recommended: YesSince the complex has been ... — Since the complex has been under new management, there has been a lot of awesome updates. Although they've been great, i'll be glad when it's over
response from property -Thank you for your review. Please let us know if there is anything else we can do to provide you with an exceptional community experience.
Review From Modern Messagesubmitted by Poornima P. - |Recommended: YesI have been in the communit... — I have been in the community for more than 18 months and i continue to be and it is the place where we can live safe and secure. I love to be here in the Haven on the Lake. Thanks for keeping the community safe and secure
response from property -Thank you for the review. We hope that you continue to enjoy calling our community home.