Ratings & Reviews

Overall Rating

4(538 reviews)99.1% of customers recommend this property

Rating Per Category


Resident Reviews

Review From Modern Messagesubmitted by Sarah W. - |Recommended: YesGreat place to live Nice c... — Great place to live Nice community with lots of great people. Good amenities that can be good for all ages. Pretty lake with nice hiking trails
response from property -Sarah, we're pleased to hear that you enjoy being a resident of our community and that our amenities, friendly atmosphere, and beautiful environment have met your expectations. Thank you for taking the time to share your outstanding review with us!
Review From Modern Messagesubmitted by Avinash R. - |Recommended: YesHaven on the Lake is safe a... — Haven on the Lake is safe and nice place to stay with secure community and I am living here from last one year . Don’t have any problems and maintenance is good . I would recommend this place for anyone
response from property -Your recommendation means so much to us, Avinash. Our maintenance team is dedicated to prompt and thorough service, and your kind words only strengthen their commitment. Thank you for choosing to make your home here!
Review From Modern Messagesubmitted by Landon P. - |Recommended: YesI moved in in December of 2... — I moved in in December of 2019 and I have had nothing short of a great time here The neighbors are all wonderful people and environment is lively
response from property -We also like to think that our community has a unique and lively atmosphere, Landon! Our team looks forward to assisting in any way so that you may continue to have nothing short of a great time. Thank you for being a loyal resident and for your complimentary review!
Review From Modern Messagesubmitted by Samantha S. - |Recommended: YesThey have been really great... — They have been really great with this virus going around and making sure that everyone is safe including their employees. they are willing to work with their residents
response from property -Samantha, during these unprecedented times, we are working our hardest to make sure our community stays intact, even if that means physical separation. Your kind words are so encouraging, and we will continue to uphold resident well-being. Thank you for your five-star review!
Review From Modern Messagesubmitted by Kat L. - |Recommended: YesDuring the COVID experience... — During the COVID experience HOTL has been responsive to the situation, closing down communal areas to residents and maintaining outdoor areas to a high degree so that we can all stay sane by taking walks regularly around the lake.
response from property -Kat, we are glad that you have noticed responsiveness from our team during this difficult time. Thank you for sharing your positive experience with us. Please let us know if there is anything we may do to enhance your time here. Be well!
Review From Modern Messagesubmitted by Murali K. - |Recommended: YesI am very pleased and proud... — I am very pleased and proud to be a part of heaven on the lake . This is my 1st anniversary staying at this community and I like the way they take steps in advance if their is any issues in ur community and be well prepared.
response from property -Happy one-year anniversary with us, Murali! It's our goal to meet and exceed resident needs, so we do our best to stay one step ahead. Thank you for recognizing our efforts, and we look forward to continuing to serve as your neighborly resource!
Review From Modern Messagesubmitted by Ellie S. - |Recommended: YesManagement has gotten bette... — Management has gotten better with the new leasing manager in charge. I am starting to feel like the staff actually care about my experience here. The pond could be cleaned up more but overall looking much better than when I first moved here.
response from property -Ellie, it is great to hear that you have noticed significant improvement throughout our community. Our team works hard to provide our residents with a top-notch living experience. Your feedback validates our efforts. We will share your suggestion about pond cleaning with the team. Thank you for your review.
Review From Modern Messagesubmitted by Kristen T. - |Recommended: YesIts been nice and quiet her... — Its been nice and quiet here. I love the green of the trees and watching the water in the pond. I love how close I am to the park and trails. It is also lovely being so close to local stores and places. This place feels very safe.
response from property -Kristen, we're thrilled by your five-star review. You did an excellent job capturing a piece of the tranquil atmosphere that makes our community so special. Our team looks forward to continuing to make you feel at home here!
Review From Modern Messagesubmitted by Brandon P. - |Recommended: YesI’ve had nothing but good e... — I’ve had nothing but good experiences with the staff. The property is pretty clean and the apartments are in great condition. Maintenance is very responsive and they always have a great attitude. Would highly recommend Haven as your new home.
response from property -Brandon, we're thrilled to read your 5-star recommendation of our well-kept, comfortable apartments with a top-notch maintenance team. Thank you for the excellent review!
Review From Modern Messagesubmitted by Chase L. - |Recommended: YesHave seen real improvement ... — Have seen real improvement with maintenance since our move in and the front office is always helpful. Great cost for the square footage you get, worth giving a try
response from property -Thank you for the positive feedback, Chase! We're delighted to hear that you have seen an improvement in community management, and we appreciate you sharing your experience with us.
Review From Modern Messagesubmitted by Anthony M. - |Recommended: YesI love the cleanliness of t... — I love the cleanliness of the area and the kindness of the staff They go out of their way to really make my experience the best. Shout out out to Pedro for really selling this place to me
response from property -Anthony, we're pleased to hear that Pedro and the rest of our team have left you impressed with their kind service. Thank you for your compliments of our well-maintained community and for sharing your 5-star review with us. We appreciate you!
Review From Modern Messagesubmitted by Aaron W. - |Recommended: YesI've been living in the tow... — I've been living in the townhouse at Haven On the Lake for about 6 months. Everyone here seems nice, I have had no complaints.I get to see the beautiful view of the lake everyday. The only thing I probably dislike would have to be the raccoons at night time lol.
response from property -Aaron, we're thrilled you're enjoying our peaceful atmosphere and that gorgeous lake view! We want to make sure you're completely comfortable, and we are sorry to hear of any potential impediments to that goal. Please know that we are available at havenonthelake@trinity-pm.com if you need any assistance. We'd love to connect anytime.
Review From Modern Messagesubmitted by Brianna N. - |Recommended: YesVery happy with my experien... — Very happy with my experience here They have a welcoming community and any issues I’ve addressed were fixed with no problems. I’m happy to be a resident here
response from property -Brianna, we love your enthusiastic review of our community! It warms our hearts to know that you feel happy living here, and we feel lucky to have you as a resident. Thank you.
Review From Modern Messagesubmitted by Larry S. - |Recommended: YesI like Haven on The Lake Ap... — I like Haven on The Lake Apartment Homes. Its clean place to live with a walk and bike trail, Tennis courts, basketball courts, racquetball courts and more.
response from property -Larry, thank you for your review and complimentary rating. There is nothing better than living in a community with top-notch amenities, and we are glad that we have been that community for you. Take care.
Review From Modern Messagesubmitted by Heather W. - |Recommended: YesThis is a friendly communit... — This is a friendly community. Clean environment and they always put together events to help the neighbors to get to know each other. Although I have experience racism from the officer in Maryland heights, the havens on the lake are none of that the welcome people of all walks of life, all races and religion. I love it here and definitely see this being my home for years.
response from property -Heather, it is heartening to read that you have experienced nothing but friendliness and comfort in our community. Our team takes pride in making all residents feel welcome here. Your feedback validates all of our efforts. Thank you for your review.